Frequently Asked Questions
What Shipping Methods Are Available?
We offer a variety of shipping options across the UK, including standard and express delivery. Additional delivery options may be available during checkout, depending on your location and the item.
How Long Will It Take to Receive My Order?
Standard delivery typically takes 3 to 5 working days within the UK. For customized or stitched items, please allow an additional 2 to 3 working days for processing.
How Do I Track My Order?
Once your order has been dispatched, you’ll receive an email from the courier with your tracking number. You can use this to track your parcel online. You may also check the order status via the Order Confirmation page on our website.
Do I Need an Account to Place an Order?
No, you can check out as a guest. However, you’ll need to provide your email address and delivery details to complete your purchase and receive updates.
Who Should I Contact If I Have Any Queries?
For any enquiries, feel free to:
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Email us: box2buyuk@gmail.com
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Call or WhatsApp us: +44 7947 246511
How Can I Cancel or Change My Order?
If you'd like to cancel or modify your order, please get in touch within 24 hours of placing it.
Contact us via email or WhatsApp, and as long as the order hasn't been dispatched, we’ll do our best to accommodate your request.
How Can I Return a Product?
You can return eligible items within 45 days of receiving your order. Please email us at box2buyuk@gmail.com for return instructions.
How Long Will It Take to Process My Return?
Once your return is received and inspected, we’ll issue your refund within 5 to 7 business days. You’ll be notified via email once it’s processed.
Contact Information:
📞 Phone/WhatsApp: +44 7947 246511
📧 Email: box2buyuk@gmail.com
🏢 Address: 106A Market Street, Farnworth, Bolton, England, BL4 8EX, United Kingdom