Refund & Return Policy

Refund & Return Policy

Last Updated: [17/05/2025]

1 Eligibility

  • You may return most new, unopened items within 30 days for a full refund.

  • Items must be in original condition with all packaging and accessories.

2 Return Process

  1. Email box2buyuk@gmail.com with your order number, item(s) to return, and reason.

  2. We will provide a Return Merchandise Authorization (RMA) and pre‑paid shipping label if return is due to our error.

  3. Pack items securely and ship within 7 days of receiving RMA.

3 Return Shipping Costs

  • Customer Error (e.g., changed mind): Customer pays original return shipping.

  • Our Error (e.g., wrong/damaged item): Box2Buy covers return shipping cost.

4 Refund Timeline

  • Refunds are issued to your original payment method within 5–7 business days after we receive and inspect your return.

5 Non‑Refundable Items

    • Clearance/Final Sale items.

    • Gift cards.

    • Items missing original packaging or showing signs of use beyond inspection.